SHIPPING & RETURNS
Vathir is a marketplace which gathers independent designers from around the world under one checkout system. The designers ship their items directly from their location to the customer’s indicated address. Each designer selling through Vathir is accountable for their own shipping, return and exchanges policies, meaning such policies vary from item to item. The policies of each item are available under the ”Shipping” tab on the product’s page. Orders outside the EU may be subject to import duties, which is the sole responsibility of the customer.
Final confirmation of return and exchange is upon the designer’s approval.
The designers ship their items directly from their location to the customer’s address. Each designer ships their items by their local traceable method of choice. The designer submits tracking information once the order has been dispatched.
RETURNS & EXCHANGES
Return and exchange policies are decided by each designer. For the specific return and exchange policies of each item, see under the ”Shipping” tab on the product’s page.
If the designer accepts returns, the item is returned by the customer directly to the location of the designer.
If you decide to return an item because it does not meet your expectation, you will be responsible for all return shipping charges. The responsibility in ensuring that the item gets safely to the designer also lies within the buyer. If the item gets lost in transit without reaching the designer, the buyer will not be refunded.
To make a return, contact the designer with your order number, item, and reason for return. Designers can be contacted through their profile page, otherwise, contact us at [email protected].
PACKAGING AN ITEM FOR RETURN
Use a standard package, or retain the original box. Place the unworn or undamaged item inside – put a copy of the order’s receipt inside the package. You can print out a copy of it from your profile on Vathir. If you are unable to print, write clearly on a blank sheet of paper your full name, name of the item, your order number, the name and address of the designer and reason for return. You will be responsible for the item’s return until the designer receives it and confirms your claim. Ensure to pack the returned items properly so as to avoid any damage. You will be responsible for items that get damaged in transit before reaching the designer or items returned to designers by mistake.