BASTE SCAR STITCHED BEANIE

 

Shipping Policy

---

For your protection, all orders are delivered by courier service & require a signature on delivery.

Please ensure there will be somebody available to sign for your parcel at your delivery address. Orders can be delivered to your home address or an alternative address such as your work address. Just specify when placing your order.

International customers, please note you may be liable to pay import duties, customs charges and local taxes applicable to purchases. Unfortunately, we cannot estimate the charge for you.

Non-delivery / damages

​

If you have not received your order within 5 working days of dispatch you must contact us by e-mail to [email protected] to let us know. If we have not been informed of a non-delivery within this time we may be unable to verify matters with the shippers and offer a refund or replacement.

​

In the event of any possible delivery damage or dispute, please keep all packaging and paperwork received as this may be required to process any dispute with the courier company.

---

 

Refund Policy

---

You have 14 days from when your item arrives to contact us for a refund/exchange. We must be notified of the return before sending it, please email [email protected] for authorisation.

After receiving your authorisation number, you have a further 14 days to return your item(s) to us for a refund. After this time, we will only able to offer an exchange for any item(s).

Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost.

Please ensure all footwear is returned with the shoebox in its original condition. We do not hold spare shoe boxes, any footwear packaging returned damaged or in a poor condition could lead to a no refund.